FAQs
Quick answers to common questions
Everything you need to know about using One-Tap products and services efficiently.
Basic
What is One-Tap?
One-Tap is a Toronto-based tech company offering smart NFC-powered digital solutions to simplify sharing information and connecting with others.
What products and services do you offer?
- NFC-enabled smart cards and products
- Custom digital profiles and landing pages
- Contactless info sharing via NFC & QR
- Digital marketing solutions
Why choose One-Tap?
- NFC-driven, one-tap experiences
- Customizable and scalable solutions
- Eco-friendly alternative to traditional tools
- Fast, intuitive, and contactless interactions
Account & Subscriptions
Who can use One-Tap services?
You must be at least 13 years old. Businesses and individuals are responsible for complying with local laws.
Do I need an account to use One-Tap?
Some services require an account and subscription. You are responsible for maintaining accurate account information.
How does subscription renewal work?
Subscriptions renew automatically unless canceled before the next billing cycle.
What happens after my subscription expires?
Account data is retained for 7 days after subscription expiry. After that, all personal and business data is permanently deleted.
Can I use One-Tap for any purpose?
Services must be used for legitimate professional or personal purposes. Misuse, hacking, or disruption of services is prohibited.
Who owns the content and software?
All content, software, and NFC-enabled solutions are owned by One-Tap. Reproduction or distribution without permission is not allowed.
Payments & Refunds
When are payments due?
All subscription payments are due at the time of renewal. Applicable taxes and fees are the user’s responsibility.
Can I get a refund?
Refunds are reviewed on a case-by-case basis. Contact our support team with your order or subscription details for assessment.
How long does a refund take?
We aim to respond within 7 business days. Approved refunds will be processed through your original payment method.
How do I request a refund?
Submit your request via our Contact page with your order/subscription details and a description of the issue.
Privacy & Data Security
What information do you collect?
We collect account info (name, email, company, subscription), usage data, and payment info.
How is my information used?
To provide and improve services, process payments, communicate updates, and prevent fraud.
Do you share my data?
We do not sell your data. We may share it with trusted service providers or when required by law.
How long do you keep my data?
Data is kept only while your subscription is active, plus 7 days after expiration. After that, all data is permanently deleted.
Shipping & Delivery
How long does it take to process my order?
All orders are prepared within 4 business days. You will receive a confirmation email once your order is ready for shipment.
Where do you ship?
Shipping is available within Canada only. Delivery typically takes about 1 week from the shipment date.
How are shipping costs calculated?
Shipping is available within Canada only. Delivery typically takes about 1 week from the shipment date.
Can I track my order?
Yes! Once your order ships, a tracking number will be sent via email so you can monitor your package until it arrives.
What if my package is lost or damaged?
Contact our support team immediately. We will work with you to replace or refund your order promptly.
Any important notes about shipping?
Please ensure your shipping address is correct. Processing and delivery times may vary slightly during holidays or peak seasons.